Aftercare & Post-Contract Services | Oktra
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Our client services team are a dedicated aftercare team that assist our clients with any additional works once they move into their office.

Whether you require a minor refresh, ongoing maintenance or a complete refurbishment, our client services team is here to help.

  • Adapting your office as you evolve

    Workplaces are constantly evolving and once you’ve occupied your new office for a few months, you may feel that your office needs some adjustments. Our client services team is responsible for providing our clients with an on-going support service to ensure they get the most out of their workplace. You will be appointed a client services manager who will work closely with your original project team and this will be your single point of contact for managing your workplace requirements.

    Whether you require a new meeting room, a top-up of existing furniture or a full refurbishment we are here to help. From redecorating to layout changes, our client services team calls upon their in-depth knowledge of your original fit out to alter your existing space – saving you time, money and effort.

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What are the benefits of aftercare?

    • Time and cost efficient

      Single point of contact

    • Support on day-two and churn works

      Monitor your workplace performance

    • Detailed understanding of your project

      Easily adopt new ways of working

  • Single point of contact

    We provide you with a single point of contact to help manage your workplace and requirements. You will be appointed a client services manager who will work closely with your original project team. They will have a detailed knowledge of your project, offering advice and resolving any enquiries quickly and methodically.

  • Building a client relationship

    By providing a dedicated service, our team is able to develop a detailed knowledge of your project. This means that we can quickly offer solutions to your enquiries and give expert advice that demonstrates an understanding of your requirements.

    After you’ve settled in, we review the success of the project with your team. We listen and document your feedback, determining any future considerations for your workplace. We’ll also understand how you’d like to remain in contact moving forward.

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  • Introduction to Oktra Client Services

    Our Client Services team remain your single point of contact throughout your workplace lifecycle. Whether you are transitioning to a hybrid working model or reconfiguring your workspace, they are positioned to help you measure workplace performance and adapt your office design.

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